Fire sector jobs

IT First Line Engineer - Kent Fire & Rescue Service (REF: FLE:KFRS)

£19,000 - £21,419 12 month fixed term contract

Listed 02 March 2021

Kent Fire & Rescue Service are seeking to recruit an IT First Line Engineer to join our busy IT Helpdesk. This is an exciting opportunity for a self-motivated individual to make a contribution to public safety through supporting the internal IT function.

As a 1st line engineer you will be responsible for providing 1st line IT support to internal staff, helping with simple queries and resolving IT Faults. You will accurately log service requests and deal with password resets, process new user requests, account changes, deletions, install new equipment and undertake office moves. You will also be responsible for ensuring all calls are effectively assigned, prioritised and escalated to the appropriate queues.

Applicants must possess good customer service skills and be able to show empathy towards users.

This is a 12 Month Fixed Term Contract.

If you are interested in this role, please complete an online application form in line with the job description and personal specification by 23:59 on the 11 March 2021

Interviews are to be held on 23, 25 and/or 30 March 2021.

If you require any assistance in relation to the application process please contact Human Resources on 01622 692121 ext. 2381

Closing date: 11 March 2021

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