Fire sector jobs

Fire Control Operator, Warwickshire Fire & Rescue Service (REF: FC/WFRS)

Listed 06 September 2021

Fire Control Operator  

  • Application closing date: 20/09/2021
  • Location: Leamington Spa
  • Salary: £22,981 starting trainee salary
  • Working pattern: See advert details
  • Job category/type: Fire Control Operator
Job description
  • Based in Fire HQ, Leamington Spa
  • Permanent Contract
  • Starting Salary at Trainee rate £22,981 per annum
  • Progression to Development rate £23,938 per annum and Competent rate £30,632 per annum

An exciting opportunity has risen to be part of the Fire Control Team for Warwickshire Fire & Rescue Service. 

About us 

When someone dials 999 and asks for the Fire and Rescue Service, they will be put through to a member of the Fire Control Team. Fire Control staff are the first line of contact between members of the public needing assistance and the Fire Service. Warwickshire Fire Control use an advanced mobilising system to ensure that firefighters are dispatched speedily to any incident they are required to attend. 

We are looking for one Fire Control Operator to join us. 

The Role 

Based at our Headquarters in Leamington Spa, you’ll be joining our established team, working on a flexible shift basis (which includes, days, nights, weekends, public holidays), taking responsibility for receiving 999 calls. Gathering as much information from the caller as possible you’ll evaluate the situation; decide on the best course of action; act as the link between Fire and Rescue and the caller. 

Knowledge, Skills and Experience  

As you’ll be the first point of contact to callers dialling 999 for Fire and Rescue, it’s important that you can deliver a high standard of customer care to manage customer and service expectations. You’ll need to be able to provide a high quality, professional service to customers by using clear communication, taking ownership of enquiries and finding solutions. You’ll need to be able to work dynamically in a high-pressured situation with good analytic/problem solving skills. 


For further information please see the Job Description and Person Specification. 

Additional Information 

The selection process with consist of:  typing test, call taking scenario and an interview. 

For further information about the role please contact Amanda Swinden on 07392271362, 01926 466264 or 

  • Closes: 20th September 2021 
  • Interviews anticipated: 30th September & 1st October  
  • If successful we would like you to start as soon as possible. 

Our method of application is online, please note, CV’s should not be submitted unless asked to do so.

 If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact  and we will make every effort to meet your specific requirements.

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.

Closing date: 20 September 2021

Tell a Friend Apply