Fire sector jobs

Team Manager - Fire Control Room Project - NFCC (REF: TM:NFCC)

Station Manager (Control), Operations Manager (OM) or equivalent Secondment - 12-months

Listed 15 November 2019

An exciting secondment opportunity has arisen within the Content Team at the NFCC Central Programme Office. National Operational Guidance aims to provide a comprehensive up-to-date suite of guidance to services, based on good practice to help make our personnel safer and improve the response of the UK fire and rescue services. Do you share our passion for improving the safety of the public and firefighters? Are you a high performing, driven and self-motivated individual who has a proven track record and experience within policy development? Do you want to be part of a national team that makes a difference? We are seeking applicants of competent Watch Manager (Control) or above with experience of working in fire control rooms for a 12-month fixed term secondment, based at London Fire Brigade Headquarters in Southwark.

Purpose of the role

To support the development of National Operational Guidance – Fire Control Room project and assist services to embed it in local policy and procedure.

Your role as team manager

Key requirements

We are looking for a professional and enthusiastic individual to help us achieve our drive to provide excellent service in everything that we do.

As a member of the Content Team you will be responsible for gathering information from the UK fire and rescue services, liaising with Mobilising Officer Group and other key stakeholders to support the delivery and implementation of the Fire Control Room project.

You will work with subject matter experts to develop content and deliver work packages.

You will represent National Operational Guidance as a part of the Central Programme Office at NFCC user groups and governance meetings and engage with all stakeholders to ensure our products are of the highest quality.

You will also be responsible for making sure our guidance has fully captured all pre-existing guidance and manage the redaction of legacy content.

A successful candidate will have experience of: 

  • Recently working in a fire control room
  • Writing fire service policy
  • Working as part of a team 
  • Taking responsibility for large and complex pieces of work and delivering to deadlines

A successful candidate will have an understanding of:

  • The structures of the National Fire Chiefs Council 
  • The obligations and responsibilities of fire and rescue services
  • How legislation should be interpreted in UK fire and rescue services
  • Operational response of fire and rescue services
  • Systems used in fire control rooms
  • Call handling best practice
  • Survival guidance procedures

Desirable qualities include:

  • Excellent spoken and written English 
  • Good communication skills 
  • An ability to work with people from different sectors and different levels 
  • An ability to work proactively as part of a team and on individual responsibilities
  • An ability to deliver high quality work in a fast-paced, time pressured environment 
  • Confidence to express their own view appropriately and constructively challenge people 
  • An attention to detail
  • Experience working within project management structures
  • Experience organising and running meetings
  • An understanding of how to keep track of legislative change and developments within the fire sector
  • A detailed understanding of National Operational Guidance 
  • Flexibility of working patterns

Main responsibilities will include:

  • Supporting the project manager in delivering fire control room project
  • Monitor legislative change and recommendations from National Operational Learning 
  • Manage relationships with fire and rescue services and external partners
  • Coordinate the production of guidance and supporting documents based on evidence, ensuring accuracy and quality in all products
  • Provide advice to services on appropriate implementation and issues of policy and procedure 
  • Represent the Central Programme Office at events and meetings
  • Review and approve content for publication 
  • Identify opportunities to develop existing products 
  • Respond to queries from services and external parties 
  • Provide briefings of existing products and development work
  • Develop self and act as a role model for others

Have the ability to manage a team and to work under pressure including meeting deadlines and dealing with interruptions. This is a national role and there will be occasions for UK-wide travel.

Please send covering letters and CV to or Central Programme Office, London Fire Brigade Headquarters, 169 Union Street, London SE1 OLL. Applications close on the 11th of December For further information please contact Mark Hodges at


Closing date: 11 December 2019

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