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08-04-19

'Make Yourself Heard' campaign fully supported by NFCC

The new campaign ‘Make Yourself Heard’ which alerts the police to a caller being in imminent danger,  has been fully supported by the National Fire Chiefs Council. 

‘Silent Solution’ allows 999 callers to let operators know they are in imminent danger and unable to talk, by pressing 55 on mobile phones. A new campaign is aiming to raise awareness of the service – which has been in operation since 2002 – while debunking the myth that a silent 999 call will automatically bring help.

Darryl Keen is NFCC’s strategic lead for Operational Communications and chairs the national 999 Liaison Committee. The Committee is made up of emergency services and providers and is committed to all matters relating to the 999 infrastructure and its ongoing development.

He commented: “Our 999 system and operators across all emergency services are absolutely vital in savings lives and preserving property; it is essential we are continuously developing it and making full use of new and existing technology available. The more we can do to develop the service will ultimately mean bluelight services can assess people’s needs more effectively, resulting in a better response to their circumstances.

 “While Silent Solution has more of a police focus, there are times fire and rescue services are called to assist an emergency call such as entry to a home, therefore this level of information when responding could be vital in protecting the public – it is essential they are aware of this service. NFCC is fully committed to leading the management and development of the UK’s 999 system, in partnership with our bluelight colleagues and other partners.”

The ‘Make Yourself Heard’ campaign is being run by the Independent Office for Police Conduct and is also being backed by the charities Women's Aid and Welsh Women's Aid, and the National Police Chiefs Council.

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